{"schemaVersion":"1.0","sourceCommit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca","sourceVisibility":"private","article":{"id":"api-mansoq-core-workqueueviewset-ba82cd70","title":"Work Queue API reference · mansoq-core","summary":"Static source contract for Work Queue: 10 declared or inherited operation mappings, schema/field evidence and authorization/refusal references. Deployment and behavioral review remain explicit.","module":"RCM & insurance","roles":["IT administrator","Developer","Integration engineer"],"facilities":["All configured facility types"],"kind":"reference","minutes":11,"prerequisites":["Use the API contract from the installed deployment and an authorized synthetic test environment.","Confirm facility/organization scope, action permissions and optional app enablement.","This reference is static source evidence; complete payload, authorization, failure and end-to-end review remains recorded as pending."],"steps":[],"sections":[{"title":"Declared route and availability","body":"This resource is declared in **mansoq-core** at `/api/v1/facility/{facility_external_id}/rcm/work_queues/`. verified core mount in config/urls.py A registered path and an indexed handler do not prove deployment availability, user permission or production readiness.\n\nQueues with owners. A queue nobody escalates to is a backlog with a name."},{"title":"Operation map","body":"| Method | Path | Action | Evidence |\n| --- | --- | --- | --- |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/` | list | declared/inherited method |\n| POST | `/api/v1/facility/{facility_external_id}/rcm/work_queues/` | create | declared/inherited method |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/` | retrieve | declared/inherited method |\n| PUT | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/` | update | declared/inherited method |\n| PATCH | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/` | partial_update | declared/inherited method |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/protocol_mandated/` | protocol_mandated | @action declaration |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/stuck_transactions/` | stuck_transactions | @action declaration |\n| POST | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/raise_stuck_ticket/` | raise_stuck_ticket | @action declaration |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/review_items/` | review_items | @action declaration |\n| GET | `/api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/routed_gates/` | routed_gates | @action declaration |"},{"title":"list · GET","body":"**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/** — action `list`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration."},{"title":"create · POST","body":"**POST /api/v1/facility/{facility_external_id}/rcm/work_queues/** — action `create`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_edit_rcm_configuration_in_facility`, `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Explicit response statuses in observed code:** 201. Other branches/framework exception handling may differ.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot edit RCM configuration; ValidationError: Request body must be an object; ValidationError (dynamic detail; inspect source); PermissionDenied: Cannot read RCM configuration."},{"title":"retrieve · GET","body":"**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/** — action `retrieve`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration."},{"title":"update · PUT","body":"**PUT /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/** — action `update`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_edit_rcm_configuration_in_facility`, `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot edit RCM configuration; ValidationError: Request body must be an object; PermissionDenied: Cannot read RCM configuration; ValidationError (dynamic detail; inspect source)."},{"title":"partial_update · PATCH","body":"**PATCH /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/** — action `partial_update`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`, `can_edit_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration; PermissionDenied: Cannot edit RCM configuration; ValidationError: Request body must be an object; ValidationError (dynamic detail; inspect source)."},{"title":"protocol_mandated · GET","body":"The queues mandated by the transaction protocols, not chosen.\n\nEach is listed with the requirement it switches on and whether that\nrequirement is currently met. A queue whose ``protocol_mandated`` is\n``unknown`` appears here too: an unanswered question must not switch\noff the requirement it exists to raise.\n\n**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/protocol_mandated/** — action `protocol_mandated`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration."},{"title":"stuck_transactions · GET","body":"Transactions with neither a queued nor a final response.\n\nThe window comes from configuration and ``as_of`` is supplied, never\nread inside a decision path. Each entry is already keyed on the bundle\nidentifiers the ticket must carry.\n\n**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/stuck_transactions/** — action `stuck_transactions`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration; UnresolvedValueError: NphiesConfiguration."},{"title":"raise_stuck_ticket · POST","body":"Terminate one stuck transaction into this queue, as a ticket.\n\n**POST /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/raise_stuck_ticket/** — action `raise_stuck_ticket`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_edit_rcm_configuration_in_facility`, `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Explicit response statuses in observed code:** 201. Other branches/framework exception handling may differ.\n\n**Declared refusal/error evidence:** ValidationError (dynamic detail; inspect source); PermissionDenied: Cannot edit RCM configuration; ValidationError: Request body must be an object; UnresolvedValueError: NphiesConfiguration; PermissionDenied: Cannot read RCM configuration."},{"title":"review_items · GET","body":"Denial and tariff review items routed to this queue.\n\nWorking a denial is a claims right, so the queue's items are read with\nit rather than with the configuration right that reads the queue row.\n\n**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/review_items/** — action `review_items`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `work_type` | not declared at read site | not established |\n| query | `status` | not declared at read site | not established |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_manage_rcm_claims_in_facility`, `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot submit, adjudicate or settle claims; PermissionDenied: Cannot read RCM configuration."},{"title":"routed_gates · GET","body":"Which open decision gates route their transactions to this queue.\n\nCh. 3: an unresolved administrative fact opens a work queue; it never\ndenies clinical care and never approves a claim. This is the other end\nof that sentence — the queue seen from the gate register.\n\n**GET /api/v1/facility/{facility_external_id}/rcm/work_queues/{external_id}/routed_gates/** — action `routed_gates`. static contract extracted; runtime/permission/payload behavior review pending.\n\nPath and deployment-context parameters:\n\n| Location | Parameter | Type | Required |\n| --- | --- | --- | --- |\n| path | facility_external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n| path | external_id | router lookup string; semantic ID validation requires handler/schema review | true |\n\nDirectly observed request reads (these do not constitute a complete accepted-payload or requiredness guarantee):\n\n| Location | Field | Declared/inferred read type | Requiredness evidence |\n| --- | --- | --- | --- |\n| query | `queue_key` | not declared at read site | not established |\n\n**Observed authorization checks:** `can_read_rcm_configuration_in_facility`. Helper/queryset evidence is included; this is not proof of complete security review.\n\n**Declared refusal/error evidence:** PermissionDenied: Cannot read RCM configuration."},{"title":"Integration review checklist","body":"Confirm the installed route and full schema; review authentication, organization/facility scoping, all accepted fields, value-state and date/time semantics, idempotency, pagination, response/exception branches and the allowed correction/reversal workflow. Test positive and negative cases with synthetic data. This source reference does not establish external certification or replace an illustrated user procedure."}],"troubleshooting":[{"problem":"A declared route is unavailable or a request is rejected","solution":"Compare the installed revision, actual API schema, optional plugin mount, HTTP-method restrictions and recorded validation/permission evidence. Do not bypass a refusal or send a production transaction to test documentation."}],"sources":[{"path":"repositories/platform/mansoq-core/config/api_router.py","line":1086,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":85,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":142,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":94,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":130,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/governance.py","line":263,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/operations_base.py","line":591,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":108,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":200,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/governance.py","line":271,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/governance.py","line":289,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":180,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":157,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/governance.py","line":295,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/governance.py","line":316,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":152,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":216,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":226,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":232,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":310,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":289,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":352,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":396,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/operations_base.py","line":621,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/operations_base.py","line":629,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":423,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"}],"related":["it-api-contract","it-api-auth","security-rcm-roles"],"verification":"Static API contract — behavior review pending","version":"f6e9f05f76d4","apiReferenceIds":["backend-resource-53039bf7ba82cd70","backend-resource-53039bf7ba82cd70:GET:list","backend-resource-53039bf7ba82cd70:POST:create","backend-resource-53039bf7ba82cd70:GET:retrieve","backend-resource-53039bf7ba82cd70:PUT:update","backend-resource-53039bf7ba82cd70:PATCH:partial_update","backend-resource-53039bf7ba82cd70:GET:protocol_mandated","backend-resource-53039bf7ba82cd70:GET:stuck_transactions","backend-resource-53039bf7ba82cd70:POST:raise_stuck_ticket","backend-resource-53039bf7ba82cd70:GET:review_items","backend-resource-53039bf7ba82cd70:GET:routed_gates"]},"backend":{"resources":[{"id":"backend-resource-53039bf7ba82cd70","localPrefix":"rcm/work_queues","viewset":"WorkQueueViewSet","classId":"repositories/platform/mansoq-core:mansoq.emr.api.viewsets.rcm.work_queues.WorkQueueViewSet","basename":"rcm-work-queue","source":{"path":"repositories/platform/mansoq-core/config/api_router.py","line":1086,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},"conditions":[],"repository":"repositories/platform/mansoq-core","classSource":{"path":"repositories/platform/mansoq-core/mansoq/emr/api/viewsets/rcm/work_queues.py","line":85,"commit":"f6e9f05f76d443b26ebd2369f67d3c3bd52257ca"},"description":"Queues 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