Clinical care

Start a discussion

Start a titled patient or encounter discussion and keep the two communication contexts distinct.

Current source · source reviewed · 3 min read

Before you begin

The patient is registered in MANSOQ.
If you start the discussion in an encounter, the encounter is open. You cannot start a discussion in a closed encounter. MANSOQ treats an encounter as closed when its status is Completed, Cancelled, Discontinued, or Entered in error.
You have the permissions listed below.

1. Go to the Notes tab

Choose the context for the new discussion.

For an encounter discussion, open the encounter. Go to the Notes tab. Keyboard shortcut: press g, then press n.
For a patient discussion, open the patient profile. Go to the Notes tab.

Note: The two lists never overlap. A discussion that you start in an encounter does not show on the patient profile. A discussion that you start on the patient profile does not show in the encounter.

2. Open the Start New Discussion dialog

Select New above the discussion list. On a small screen, select New Thread at the bottom of the screen.

If the list holds no discussion yet, you can also select Start New Discussion in the middle of the screen.

MANSOQ opens the Start New Discussion dialog. Select the information icon next to the title to read this note: "Create a new discussion thread to organize your conversation topics."

3. Enter the discussion title

The dialog shows "Choose a template or enter a custom title".

Select one of the suggested titles, or type your own title in the box with the placeholder "Enter discussion title...".

The dialog suggests these titles:

Treatment Plan
Medication Notes
Care Coordination
General Notes
Patient History
Referral Notes
Lab Results Discussion

MANSOQ removes a suggested title from the list when a discussion in this list already uses that title. After all suggestions are used, the dialog shows "Please enter a custom title for thread".

Note: A title holds a maximum of 255 characters.

Note: Two discussions in the same list cannot share a title. If the title is already in use, MANSOQ shows "Thread with this title already exists". MANSOQ does not create the discussion.

4. Create the discussion

Select Create. The Create button stays unavailable while the title box is empty.

To stop without a new discussion, select Cancel.

If MANSOQ cannot create the discussion, MANSOQ shows "Failed to create thread".

Permissions

Permission	Access
Update Encounter related clinical data	Lets you start a discussion inside an encounter. Doctor, Nurse, Admin, and Facility Admin hold this permission.
Can Update a Patient's data	Lets you start a discussion on the patient profile. Staff, Doctor, Nurse, Administrator, Admin, and Facility Admin hold this permission.

Expected Outcome

MANSOQ shows "Thread created successfully".
MANSOQ opens the new discussion. You can post the first message.
The new discussion shows only in the list of the context that you started it in.

Note: MANSOQ shows no way to delete a discussion after you create it.

Version and facility configuration

This procedure is grounded in the repository’s version 3.1 user guide and the audited source revision. Available encounter types, required demographics, terminology, permissions and enabled services depend on your facility configuration. Use the labels and access controls on your own instance; the source references below identify the documented implementation.

Troubleshooting

Thread with this title already exists

Open the existing discussion or choose a distinct title in the same context. A title can contain at most 255 characters.

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.