Clinical care

Complete an encounter

Complete the encounter after required discharge work and understand which records become read-only.

Current source · source reviewed · 3 min read

Before you begin

The care team recorded everything for this interaction.
If the facility admits the patient, discharge the patient first. See Discharge a patient.
You have the permissions listed below.

1. Open the action

Open the encounter. Use one of these entry points:

On the Overview tab side panel, select the bottom button Mark as Completed.
Open Encounter Actions with the shortcut Shift+E. Then select Mark as Completed. The keyboard shortcut for this action is m then c.

Note: If the encounter is Inpatient and you did not discharge the patient yet, MANSOQ does not show the confirmation dialog. MANSOQ opens the encounter form with the discharge already selected. Complete the discharge first.

2. Confirm the action

MANSOQ shows the dialog Mark as Complete. The dialog asks "Are you sure you would like to mark this encounter as complete?".

Select Mark as Complete to confirm. Press Enter to confirm. Select Cancel or press Escape to close the dialog.

Permissions

Permission	Access
Update Encounter non clinical	Lets you mark the encounter as complete. Administrator, Doctor, Nurse and Facility Administrator have this permission.

Expected Outcome

MANSOQ shows "Encounter Completed".
MANSOQ sets the status to Completed and records the end of the encounter.
If the encounter came from an appointment, MANSOQ closes the appointment and its token as fulfilled. MANSOQ shows "Appointment closed successfully".
MANSOQ closes any open location stay and frees the bed.
MANSOQ releases any device linked to the encounter.

After the encounter closes, nobody can change it. Nobody can record new clinical data on it. The encounter stays available to read. To open the encounter again, see Restart an Encounter.

Note: The same lock applies to the statuses Cancelled, Discontinued and Entered in error.

Version and facility configuration

This procedure is grounded in the repository’s version 3.1 user guide and the audited source revision. Available encounter types, required demographics, terminology, permissions and enabled services depend on your facility configuration. Use the labels and access controls on your own instance; the source references below identify the documented implementation.

Troubleshooting

The completion action opens discharge details

For an inpatient encounter that has not been discharged, finish the discharge details before completing the encounter.

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.