Appointments & queues

Manage a token queue

Open a resource queue, follow token progress, serve the next patient and manage service points.

Current source · source reviewed · 3 min read

Before you begin

A token queue holds at least one token.
You have the permissions listed below.

1. Open the queues

Open the facility and select Queues. The page lists the token queues of the facility. The primary queue of a resource shows the Primary marker.

2. Open a queue

Select the queue that you want to work through.

Queue board with a waiting synthetic token in the real MANSOQ application using explicitly synthetic training records. — Queue board with a waiting synthetic token · 2026-10-18. Synthetic training data; Staff role. Captured from the real application development build at source baseline f6e9f05f. Configuration and permissions are specific to this training fixture.

3. Read the tabs

The queue holds two tabs:

Tab	What it shows
Ongoing	The tokens that wait, and the tokens that staff serve now.
Finished	The tokens that staff finished. The table shows Token Number, Patient Name, Encounter, Service Points and Status.

Turn on Auto Refresh to update the queue without a reload.

4. Serve the next patient

Select Serve Next Patient. MANSOQ moves the next token to In Progress and shows it as the current token.

If the queue has no waiting token, the tab shows that no patient waits.

Verify that the waiting token moves to Called + Now Serving with Serving status at the selected service point. Open its Actions menu for Move to Calling, Move to Awaiting Recall, Move to Waiting, Mark as Complete, Cancel Token, or Mark as entered in error as appropriate. Complete only the queue work that has actually finished; completing a token does not substitute for clinical encounter completion or discharge.

Result of serving the next synthetic queue token in the real MANSOQ application using explicitly synthetic training records. — Result of serving the next synthetic queue token · 2026-10-18. Synthetic training data; Staff role. Captured from the real application development build at source baseline f6e9f05f. Configuration and permissions are specific to this training fixture.

Queue token status actions and correction options in the real MANSOQ application using explicitly synthetic training records. — Queue token status actions and correction options · 2026-10-18. Synthetic training data; Staff role. Captured from the real application development build at source baseline f6e9f05f. Configuration and permissions are specific to this training fixture.

5. Manage the service points

To split the queue between more than one place, select Manage Service Points. Each service point serves the queue and records the token that it serves now.

Permissions

Permission	Access
Can list token on Object	Lets you see the queue and its tokens.
Can Create on Token	Lets you change the status of a token.

Expected Outcome

Staff serve the patients in the order of their token numbers.
Finished tokens move to the Finished tab.

Version and facility configuration

This procedure is grounded in the repository’s version 3.1 user guide and the audited source revision. Available encounter types, required demographics, terminology, permissions and enabled services depend on your facility configuration. Use the labels and access controls on your own instance; the source references below identify the documented implementation.

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.