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Sign in to the staff workspace

Choose the staff login method, sign in with your assigned credentials and complete the authentication challenge shown by your deployment.

Current source · source reviewed · 3 min read

Before you begin

1. Open staff login

Open your organization’s MANSOQ address. Where the page offers two methods, select Log in as Staff. Deployments can disable the patient login tab; in that case the staff form is displayed directly.

2. Enter your credentials

Enter Username and Password, then select Login. Both fields are required. The staff username field normalizes letters to lower case.

3. Complete the displayed authentication step

If your account requires an additional challenge, complete the method shown on the authentication screen. Authentication code, recovery and phone-based methods are controlled by account and deployment configuration.

4. Confirm your working context

After successful sign-in, check the selected facility and use the facility switcher if you belong to more than one facility. Your available navigation and actions reflect your assigned memberships and roles.

Password recovery

Select Forgot password? from the staff form. The recovery panel takes your username for the email-based reset request and offers the configured phone recovery flow. Use the recovery method linked to your own account. Successful delivery and account recovery depend on the configured messaging services.

Staff and patient access

Log in as Patient uses a phone number and OTP when enabled. It takes the patient to the patient home experience; it is a separate access mode from the staff workspace.

Deployment differences

Patient login availability, branding, CAPTCHA availability and resend countdown come from deployment configuration. A public knowledge article does not grant access to the clinical system.

Troubleshooting

A required-field message appears

Complete both Username and Password before submitting.

A CAPTCHA appears after repeated attempts

Complete the challenge when shown. The sign-in form enables CAPTCHA after a rate-limit response when the deployment supplies a CAPTCHA key.

OTP has not arrived

Confirm the phone number belongs to your account, wait for the resend countdown displayed by the instance, and use the provided resend or recovery path.

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.