MANSOQ Clinical care
Restart an encounter
This flow describes how to reopen a completed encounter in MANSOQ. MANSOQ sets the status back to In Progress, and the care team can record clinical data again. Pre-requisites - The encounter status is Completed. - You work within the facility…
3.1 · versioned documentation · 2 min read
Overview
This flow describes how to reopen a completed encounter in MANSOQ. MANSOQ sets the status back to In Progress, and the care team can record clinical data again.
Pre-requisites
- The encounter status is Completed.
- You work within the facility that owns the encounter.
- Someone marked the encounter as complete by mistake, or the care team must record more for the same interaction.
- You open the encounter itself. MANSOQ hides the action when you look at another encounter of the same patient in the side selector.
- Your deployment allows restarts. Read the note in the Steps section before you start.
- You have the permissions listed below.
Permissions
| Permission | Access |
|---|---|
| Update Encounter non clinical | Restart a completed encounter. Administrator, Doctor, Nurse and Facility Administrator hold this permission. |
Steps
1. Open the encounter actions
On the encounter page, open Encounter Actions. You can also press Shift+E.
Note: MANSOQ shows Restart Encounter only when the encounter status is Completed. MANSOQ also needs you to work within the facility that owns the encounter.
2. Select Restart Encounter
Select Restart Encounter. MANSOQ defines no keyboard shortcut for this action.
MANSOQ acts at once. It asks for no confirmation.
Note: Your deployment sets how many hours after the last change you can restart a completed encounter. The default is zero hours. With that setting, MANSOQ refuses every restart. When the limit stops you, MANSOQ shows "Encounter cannot be restarted after 0 hours" with the number that your deployment set. Ask your administrator to raise the limit if your facility needs restarts.
Expected Outcome
- MANSOQ shows "Encounter restarted successfully".
- MANSOQ opens the encounter on its Overview tab.
- MANSOQ sets the encounter status to In Progress.
- The care team can record clinical data again.
- If the restart fails, MANSOQ shows "Failed to restart encounter".
Related
Concepts:
Flows:
Source evidence
References are pinned to the private MANSOQ source repository. Repository access is required to open these links.