Laboratory & radiology

Cancel a service request

This flow describes how to cancel a service request that the care team no longer needs. Pre-requisites - You raised a service request for the patient, or another user raised it, and you can open its detail page. - The service request is not…

3.1 · versioned documentation · 2 min read

Overview

This flow describes how to cancel a service request that the care team no longer needs.

Pre-requisites

• You raised a service request for the patient, or another user raised it, and you can open its detail page.
• The service request is not complete and not already cancelled.
• You have the permissions listed below.

Permissions

Steps

1. Open the service request

Open the detail page of the service request that you want to cancel.

2. Open the actions menu

Select the actions menu at the top of the detail page. MANSOQ shows the two cancel actions.

3. Select the end state

Select one of the two actions.

Note: MANSOQ cancels the service request at once. MANSOQ does not ask you to confirm.

Note: If the service request is complete or already cancelled, MANSOQ blocks the cancellation.

Expected Outcome

• MANSOQ sets the service request to Revoked or to Entered in Error.
• The service request becomes read-only. You can no longer change it.
• If the service request has a linked billing charge, MANSOQ sets that charge to Aborted. MANSOQ also removes the charge from the draft invoice.
• If the linked invoice is not a draft, MANSOQ blocks the cancellation.

Related

Concepts:

• Service Request

Flows:

• Create a service request
• View service requests
• Complete a service request

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.

• repositories/platform/mansoq-documentation/versioned_docs/version-3.1/flows/clinical/service-request/cancel-a-service-request.mdx:1 · f6e9f05f