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Sign in to patient appointment self-service

Choose patient login, verify the correct phone and end the session safely.

Current source · source reviewed · 5 min read

Before you begin

1. Choose patient access

Open your organization’s MANSOQ address and select Log in as Patient. On the login page, choose the patient tab. Log in as Staff is a separate account flow.

Public landing. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Public landing · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Start: public landing distinguishes new-patient facility search, Staff login and Patient appointment self-service.
  1. Log in as Patient: use phone OTP for patient appointment self-service: Log in as Patient: use phone OTP for patient appointment self-service
Phone entry. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Phone entry · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Start: Patient login accepts the country selector and phone number; Send OTP is disabled until a valid phone is entered.
  1. Enter the phone number linked to the patient record under the correct country code: Enter the phone number linked to the patient record under the correct country code

2. Enter the correct phone

Check the country code and enter the phone linked to the patient record. Send OTP becomes available for a valid phone. Check the number before requesting the code.

Phone entry. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Phone entry · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Start: Patient login accepts the country selector and phone number; Send OTP is disabled until a valid phone is entered.
  1. Enter the phone number linked to the patient record under the correct country code: Enter the phone number linked to the patient record under the correct country code
Send otp action. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Send otp action · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Action: fictional phone is valid and Send OTP enabled. Isolated nonproduction backend sends no external SMS.
  1. Send OTP: request verification for this phone and use the latest code delivered by your own deployment: Send OTP: request verification for this phone and use the latest code delivered by your own deployment

3. Verify the phone

Enter the latest verification code delivered by your own deployment and select Verify OTP. The phone is locked during verification. Change Phone Number returns to phone entry. Wait for the displayed resend countdown before requesting another code.

Verify otp entry. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Verify otp entry · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Action: phone locked while OTP entry shown; verification requires a full code. Change Phone Number returns to phone entry and resend uses a countdown.
  1. Change Phone Number: correct a wrong number before requesting a new verification code: Change Phone Number: correct a wrong number before requesting a new verification code

4. Correct an invalid code

An incorrect code produces Invalid OTP, Please check the OTP and try again. Recheck the phone and latest delivered code. Repeated failures are limited by the server; do not keep guessing. The pictured invalid code is an intentional test, not a usable login code.

Invalid otp. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Invalid otp · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Error: deliberately incorrect 00000 displays Invalid OTP, Please check the OTP and try again; no patient session is established.
  1. Invalid OTP: enter the latest code for the same phone; repeated errors are rate limited: Invalid OTP: enter the latest code for the same phone; repeated errors are rate limited

5. Check the selected person

After successful verification, Patient Home shows the selected person and appointment navigation. Read the person’s name before booking or changing an appointment. A patient session does not give access to the staff clinical workspace.

Verified home. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Verified home · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Success: normal OTP verification opens phone-bound Patient Home showing the selected fictional patient and appointment-only navigation.
  1. Book Appointment: browse a facility and available practitioner before selecting a slot: Book Appointment: browse a facility and available practitioner before selecting a slot

6. Sign out when finished

Open the profile menu at the bottom of the sidebar, then Log Out. Confirm that the unauthenticated login screen returns, especially on a shared computer.

Sign out action. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Sign out action · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Action: the patient session menu exposes Log Out for the verified phone session.
  1. Log Out: end the patient session when finished, especially on a shared computer: Log Out: end the patient session when finished, especially on a shared computer
Signed out. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Signed out · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Success: Log Out returns to the unauthenticated login screen; choose Log in as Patient again for a new verification session.
  1. Signed out: patient self-service requires a fresh authorized phone verification session: Signed out: patient self-service requires a fresh authorized phone verification session

Availability and training scope

These wide screenshots show a source-clean production build with patient login enabled only in isolated training. The original staff preview disables patient login. Your own deployment must enable this service and publish the relevant facility, practitioner and schedule. All names, phone numbers, addresses and appointments pictured are fictional. No SMS or external care occurred.

Public landing. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Public landing · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Start: public landing distinguishes new-patient facility search, Staff login and Patient appointment self-service.
  1. Log in as Patient: use phone OTP for patient appointment self-service: Log in as Patient: use phone OTP for patient appointment self-service
Signed out. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Signed out · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Success: Log Out returns to the unauthenticated login screen; choose Log in as Patient again for a new verification session.
  1. Signed out: patient self-service requires a fresh authorized phone verification session: Signed out: patient self-service requires a fresh authorized phone verification session

Phone association and caregiver authority

The verified phone identifies which patient records this portal lists. A phone-linked list and Switch control are not evidence of formal caregiver delegation or consent. Use your facility’s authorized process for another person. Independent scoped API checks refused another phone’s cancellation and refused a patient token’s clinician encounter access.

Verified home. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Verified home · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Success: normal OTP verification opens phone-bound Patient Home showing the selected fictional patient and appointment-only navigation.
  1. Book Appointment: browse a facility and available practitioner before selecting a slot: Book Appointment: browse a facility and available practitioner before selecting a slot

Troubleshooting

There is no patient tab or public landing page

Patient login can be disabled by deployment configuration. Ask the organization whether its patient appointment portal is enabled; the staff login page is not the patient self-service journey.

Signed out. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Signed out · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Success: Log Out returns to the unauthenticated login screen; choose Log in as Patient again for a new verification session.
  1. Signed out: patient self-service requires a fresh authorized phone verification session: Signed out: patient self-service requires a fresh authorized phone verification session

The code is rejected or has not arrived

Check the phone, use the latest delivered code, follow the resend countdown and change the phone if incorrect. Contact the organization if its delivery service or account linkage needs help.

Verify otp entry. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Verify otp entry · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Action: phone locked while OTP entry shown; verification requires a full code. Change Phone Number returns to phone entry and resend uses a countdown.
  1. Change Phone Number: correct a wrong number before requesting a new verification code: Change Phone Number: correct a wrong number before requesting a new verification code
Invalid otp. Genuine 1920 by 1080 MANSOQ desktop capture with fictional local training records.1
Invalid otp · 2026-10-18Actual unchanged MANSOQ production build in an isolated fictional Clinic with patient login explicitly enabled for this local configuration. No real patient, SMS, payment or attendance. Other facility types, deployed portal availability and formal caregiver delegation are not established. Error: deliberately incorrect 00000 displays Invalid OTP, Please check the OTP and try again; no patient session is established.
  1. Invalid OTP: enter the latest code for the same phone; repeated errors are rate limited: Invalid OTP: enter the latest code for the same phone; repeated errors are rate limited

Source evidence

References are pinned to the private MANSOQ source repository. Repository access is required to open these links.