Scheduling and appointments · VERSION 8d99bb8a

Create a service point and choose its board display

Choose an existing practitioner and queue, review the required-name and Cancel behavior, save one Active fictional service point and check its board display selection.

Staff · Receptionist

Recorded product version 8d99bb8a

These lessons apply to their recorded version and observed role. Check local permissions and configuration. A qualified lesson does not establish complete product or facility coverage.

Version, screenshot scope and limits

Full product version: 8d99bb8a4712f6aa8446bcd3b40bf62dae280d39

Exact 8d99bb8a, 3383 verified source blobs, 27 genuine 1728×921 original desktop frames. Existing ordinary Nurse saves one synthetic 76 response/observation, corrects that source, checks current/history cache refresh; ordinary Doctor signs in and reads the same records. Original clinical records preserved; legacy Final+sourceError and horizontal Status/Notes readability remain explicit. Exact committed 8d99 source, one assigned fictional Clinic, existing non-superuser Staff with independently verified booking permission, existing fictional patient and Doctor. One distinct new appointment on existing private 26 October 09:15–09:30 availability was saved Booked, correction Cancel was verified unchanged, then explicit Confirm saved entered_in_error and actual allocation 1→0. All prior 7 appointments, 3 schedules and 2 exceptions were preserved. No real attendance/care, new grants, public directory, charge, token, encounter or external notification claim. Five bounded manager lessons, 37 genuine 1728 × 921 frames, existing non-superuser Facility Admin in one fictional Polyclinic. Dashboard summaries/Refresh, claim status and pagination, queue reports, bed filters/layout and emergency board. All 312 tables compared; only normal authentication timestamps changed. Dedicated Executive, setup, mutation, real payer, bank-cash and production qualification remain separate. Private publication eligibility is not deployment. Root independently reviewed every included original frame, instructional block, source binding and saved-state evidence. These bounded lessons do not complete all49 role/facility curricula or establish enterprise external qualification. Exact8d99 training source is separate from production deployment status. Exact committed 8d99bb8a,3383 verified source blobs,23 genuine1728×921 desktop frames. Existing ordinary Nurse completes one explicitly fictional zero-coded Respiratory Status response, encounters real entered-then-cleared Decimal refusal, recovers, saves exactly one response and corrects that source; ordinary Nurse/Doctor independent reads verify original records preserved. No invented clinical codes, unit config, grants or external activity. Exact committed 8d99 source in the isolated synthetic clone. Separate preexisting superuser fixture setup creates one nondefault Practitioner category; existing ordinary Staff then saves one distinct fictional appointment, cancels a token draft first, creates one KBT token, reads its generated queue and saves a local PDF. All earlier 8 appointments, 3 schedules and 2 exceptions remain unchanged in the explicitly scoped Clinic dataset. No new grants, public activation, real care, attendance, payment or external delivery claim. Other roles/facilities and later token lifecycle remain separate work. Root reviewed every added original frame, full instructional node, source binding and saved result. Existing nine8d99 lessons,78frames and101reviews retain exact records and assets. These bounded additions do not complete49 learner curricula or establish real external clinical, payer, tax or banking qualification. Exact committed 8d99bb8a, 3383 verified source blobs, 20 genuine 1728×921 desktop frames. Separate reviewed IT prerequisite adds exactly three legitimate missing concepts and one explicitly synthetic form with original provenance retained. Ordinary Nurse saves one fictional decimal pair then corrects only its source. Independent ordinary Nurse/Doctor reads and read-only ORM provenance verify target-only status/audit changes. No real measurement, clinical protocol, source/runtime edits, grants, historical backfill or all-role/facility completion is claimed. Only the exact existing synthetic Waiting token: normal Staff opens cancellation and entered-in-error warnings and dismisses each using neutral Cancel. No service-point, token state, appointment or schedule mutation; broader lifecycle work remains separate. One fictional Active point for the existing synthetic practitioner, required-name validation, valid-draft Cancel, saved catalogue readback and browser-local board selection. Existing appointment/token/schedules retained at this setup checkpoint; lifecycle is separate. The same existing synthetic KBT-001 only: five ordinary Call/Serving/Recall/Waiting updates, then Complete, restore-warning Cancel and one Confirm to Waiting. Original appointments/schedules/allocations and token identity retained; actual null creator preserved. One separate service-point setup is documented in its own package. The seven added bounded lessons have root-reviewed whole-node/image/source/saved-result evidence. Actual wide capture dimensions are preserved. Existing16lessons/135screenshot records/178reviews retain exact content and assets. Screenshot records can reuse a genuine frame across separate lessons; counts do not establish complete49audience curricula or external payer/tax/clinical qualification.

The newly saved synthetic service point appears Active for the selected practitioner. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:06:16.639Z · 1728 × 921**
The newly saved synthetic service point appears Active for the selected practitioner.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. The newly saved synthetic service point appears Active for the selected practitioner. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `3f68454d8a2bd937f4c0de4f79341bb2dbebe49cef1f20b8e5b461d9514aaf05`
**Primary Queue**: Open the already saved Primary Queue.
**Saved point**: The new point appears with its exact name and Active status.
**Service Points 1**: The saved point count is now one.

The active point is already selected when the existing queue board loads. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:06:33.686Z · 1728 × 921**
The active point is already selected when the existing queue board loads.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. The active point is already selected when the existing queue board loads. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `ce7f819007cfecab6e9f0cd986f0855cbfdaf0ed06b3fb4d57b7194d3138608d`
**Displayed point**: The active point is already selected for this board.
**Point panel**: The board displays this point under Called + Now Serving.
**Existing Waiting token**: KBT-001 remains Waiting at this setup checkpoint.

The new active point is already selected for this board. This selection controls board display, not permissions. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:06:44.591Z · 1728 × 921**
The new active point is already selected for this board. This selection controls board display, not permissions.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. The new active point is already selected for this board. This selection controls board display, not permissions. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `60b4a6275d6e425e975ef3ad4be16b40476cf20ccc3ef1314e3da0eee3c8981d`
**Display selection row**: Click the actual visible row to toggle this board selection.
**Done**: Close the selection after leaving the point checked.

12 of 12 content blocks have reviewed image alignment. Missing overview or prerequisite images remain open.

Before you begin

Use the existing ordinary Staff account in Knowledge Walkthrough Clinic — SYNTHETIC. The pictured practitioner is Synthetic Workforce Doctor and the saved Primary Queue is dated 26 October 2026. Its existing fictional token is Waiting: KBT-001. This exercise configures queue software only.
1234
Recorded release 8d99bb8a · 2026-10-19T05:05:38.142Z · 1728 × 921
Cancel closes the draft. The existing queue remains and Service Points is still zero.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Cancel closes the draft. The existing queue remains and Service Points is still zero. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 73b9969c120305c3f12b83b2e661e0e40077898d4a0b5285e5e4f4aeb57d9e86
1. Queues: Open the resource queue index from the sidebar.
2. Selected practitioner: Check the intended practitioner.
3. Add First Service Point: Open a new point form.
4. Service Points 0: After Cancel, the point catalogue remains empty.
123
Recorded release 8d99bb8a · 2026-10-19T05:06:33.686Z · 1728 × 921
The active point is already selected when the existing queue board loads.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. The active point is already selected when the existing queue board loads. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 ce7f819007cfecab6e9f0cd986f0855cbfdaf0ed06b3fb4d57b7194d3138608d
1. Displayed point: The active point is already selected for this board.
2. Point panel: The board displays this point under Called + Now Serving.
3. Existing Waiting token: KBT-001 remains Waiting at this setup checkpoint.

1. Select the existing practitioner

Open Queues in the sidebar. Open Selected practitioner, choose the existing SYNTHETIC Outpatient Department, then choose its Synthetic Workforce Doctor row.

Cancel closes the draft. The existing queue remains and Service Points is still zero. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:38.142Z · 1728 × 921**
Cancel closes the draft. The existing queue remains and Service Points is still zero.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Cancel closes the draft. The existing queue remains and Service Points is still zero. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `73b9969c120305c3f12b83b2e661e0e40077898d4a0b5285e5e4f4aeb57d9e86`
**Queues**: Open the resource queue index from the sidebar.
**Selected practitioner**: Check the intended practitioner.
**Add First Service Point**: Open a new point form.
**Service Points 0**: After Cancel, the point catalogue remains empty.

Select the existing synthetic outpatient department before choosing its practitioner. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:04:45.555Z · 1728 × 921**
Select the existing synthetic outpatient department before choosing its practitioner.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Select the existing synthetic outpatient department before choosing its practitioner. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `5502087cd6414be7598835aa7aed632b56be49faf5f05c964752edfe4273d6a9`
**Existing department**: Choose the already configured synthetic department.

Choose the existing Synthetic Workforce Doctor in the department. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:04:57.764Z · 1728 × 921**
Choose the existing Synthetic Workforce Doctor in the department.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Choose the existing Synthetic Workforce Doctor in the department. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `120e7c8b02602b764f803d47d78aafabaf3199b5900fe45a66ad14d89383f28d`
**Existing practitioner**: Choose the visible Synthetic Workforce Doctor row.

2. Choose the date of the saved queue

Open the Date picker and choose 26 October 2026. Close the calendar with the date button if it remains open. Confirm that the existing Primary Queue appears for Synthetic Workforce Doctor. The earlier empty queue view used 19 October; do not create another queue to replace a date-filtered result.

Choose October 26, 2026, the date of the already saved synthetic queue and appointment. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:11.947Z · 1728 × 921**
Choose October 26, 2026, the date of the already saved synthetic queue and appointment.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Choose October 26, 2026, the date of the already saved synthetic queue and appointment. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `8e1e722d1b0a593cb090662a0dab1ad0277f0e2f31dce61c62546cc71e62cb48`
**26 October**: Choose the date of the existing saved queue.
**Date filter**: Open or close this date picker using the date button.

3. Open the service-point form

With the intended practitioner selected, choose Add First Service Point. The Add Service Point sheet has Service Point Name, Active/Inactive, Cancel and Create. The pictured new form starts with Active selected.

The normal Staff service-point sheet requires a name and starts with Active selected. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:26.131Z · 1728 × 921**
The normal Staff service-point sheet requires a name and starts with Active selected.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. The normal Staff service-point sheet requires a name and starts with Active selected. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `be2da914e1beb8e1b531bdad35c4516ce4f719d0ae92e6e82de2102b258d087d`
**Service Point Name**: Enter a nonblank service-point name.
**Active**: The normal new-point form starts Active.
**Create**: Submitting without a name produces the required-name message.

4. Understand the required name

In this training example, submitting Create with a blank name leaves the sheet open and shows Service point name is required. Enter a nonblank name before trying to create the point.

Submitting the blank service-point form shows Service point name is required. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:27.181Z · 1728 × 921**
Submitting the blank service-point form shows Service point name is required.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Submitting the blank service-point form shows Service point name is required. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `afac28133df120d468ca42ea5000661011d3d1ff92ed825f56fbf9bb901e0494`
**Required name**: Enter a name after reading the required-field message.
**Name required**: The form visibly says Service point name is required.
**Create**: This is the submitted form button, separate from Cancel.

5. Cancel the first reviewed draft

Enter SYNTHETIC Knowledge Service Point and review Active. Choose Cancel for this first draft. The sheet closes and Service Points - 0 remains visible; no point has been created.

Review the explicitly synthetic name and Active status, then use Cancel for this first draft. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:27.934Z · 1728 × 921**
Review the explicitly synthetic name and Active status, then use Cancel for this first draft.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Review the explicitly synthetic name and Active status, then use Cancel for this first draft. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `2d673211651de0a076df015036953614270a71b814cb84d02b4e95d35b142f35`
**Fictional name**: Review SYNTHETIC Knowledge Service Point.
**Active**: Keep the pictured new synthetic point Active.
**Cancel draft**: Close the first valid draft without creating a service point.

6. Create the single fictional point

Choose Add First Service Point again. Enter SYNTHETIC Knowledge Service Point, keep Active, review the selected practitioner in the surrounding page, then choose Create once. The sheet closes and the page shows Service Points - 1, the same fictional name and Active.

Create one explicitly synthetic Active service point for the existing practitioner. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:05:39.131Z · 1728 × 921**
Create one explicitly synthetic Active service point for the existing practitioner.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Create one explicitly synthetic Active service point for the existing practitioner. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `9a8b7ce70ff8691ca67399e06d3ce2670b555c9fb2fe199a02a0c1e0a465473c`
**Reviewed name**: The new fictional name is shown in the reopened form.
**Active**: Review the active status.
**Create once**: Save one point after reviewing its name and resource context.

7. Open the existing board and check its default

Choose the existing Primary Queue link. In this observed board, the new active point is already selected and its panel appears under Called + Now Serving. The existing KBT-001 is still Waiting; creating a point has not served the token.

8. Review the browser display choice

Open the service-point selector at the upper right. Its Assigned service points menu shows the fictional point checked. Clicking that visible row unchecks it and hides its panel. Click the same row again to leave it checked, then choose Done. This changes the board display choice in this browser; it does not delete the saved point or grant access.

Unchecking the displayed point changes the board selection only; it does not delete the saved service point. Actual fictional MANSOQ Staff training. — **Recorded release 8d99bb8a · 2026-10-19T05:06:52.164Z · 1728 × 921**
Unchecking the displayed point changes the board selection only; it does not delete the saved service point.
Capture details
Exact committed 8d99 source, existing non-superuser Staff in the isolated fictional Clinic. Unchecking the displayed point changes the board selection only; it does not delete the saved service point. Genuine unedited wide screenshot; other roles and facilities are not qualified.
Image SHA-256 `6b8ee69a21bc019b44deb44fed07e34a81e28744251440f31ed9d928d30b8a1f`
**Done**: Close the display-selection menu after reselecting the point.
**Unchecked display choice**: The point panel is hidden while this browser-local selection is unchecked.

Read the setup result separately from token service

At this setup checkpoint, Service Points - 1 and Active describe the saved catalogue point. The board separately shows Waiting: KBT-001 and No patient is being served. Calling, serving, recalling and completing a token are separate actions.

Troubleshooting

The queue is absent on the selected date

Check the Date and Selected practitioner first. This example shows no queue on 19 October, then the already saved Primary Queue on 26 October for Synthetic Workforce Doctor. Use the existing dated queue rather than creating a duplicate.

Source evidence

Every citation uses this exact committed version. The private source repository requires access.

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repositories/platform/mansoq-web/src/pages/Facility/queues/QueuesIndex.tsx:457 · 8d99bb8a4712f6aa8446bcd3b40bf62dae280d39
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repositories/platform/mansoq-web/src/pages/Facility/queues/SubQueueFormSheet.tsx:40 · 8d99bb8a4712f6aa8446bcd3b40bf62dae280d39
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repositories/platform/mansoq-web/src/pages/Facility/queues/useQueueServicePoints.ts:39 · 8d99bb8a4712f6aa8446bcd3b40bf62dae280d39
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