Pharmacy · VERSION 5d8c4629

Record a Damaged return and correct its Draft refund

Record one fictional Completed/Damaged return without adding usable stock, review its Draft refund, and learn the separate optional correction for an entry made in error. Verify the retained audit record, cancelled Draft and unchanged original sale.

Facility Admin

The receipt dialog explicitly selects Completed and Damaged for one item, with Confirm and Cancel available. — **Recorded release 5d8c4629 · 2026-10-20T16:58:40.378455+00:00 · 1728 × 921**
Completed and Damaged ready to confirm
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**Verify exactly one selected item**: This dialog applies to the one saved return unit.
**Verify Completed**: Receiving status and item condition are separate controls.
**Verify Damaged selected**: The completed return must retain its Damaged condition.
**Confirm once**: Apply this one Completed/Damaged receipt.
**Cancel if the scope is wrong**: Cancel is available before applying the receipt.

Main Pharmacy inventory retains 83 count for the original synthetic Paracetamol batch. The same view is present after receipt and after correction. — **Recorded release 5d8c4629 · 2026-10-20T17:00:11.815181+00:00 · 1728 × 921**
Usable stock after receipt and correction
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**Verify usable stock remains eighty-three**: Completed/Damaged receipt has not added a usable unit.
**Match the original batch**: Check KB-CLINICAL-20261018.
**Match the unchanged expiry**: The original lot still expires January 1, 2029.

Parent and one-unit child both show Entered in Error; Damaged condition remains visible and View Invoice is available. — **Recorded release 5d8c4629 · 2026-10-20T17:02:46.253716+00:00 · 1728 × 921**
Parent and child corrected
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**Verify parent Entered in Error**: The correction retains an audit record.
**Verify child Entered in Error**: The saved child is corrected with its parent.
**Verify Damaged remains visible**: The condition history has not been rewritten to Normal.
**Verify quantity one retained**: The historical one-unit entry remains readable.
**Open the linked invoice again**: Verify cancellation of this same Draft refund.

The same refund invoice shows Cancelled and blank Issue Date; account Amount Due is SAR 0.00 while the document retains its negative historical total. — **Recorded release 5d8c4629 · 2026-10-20T17:03:13.783455+00:00 · 1728 × 921**
Cancelled refund and restored account
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**Verify refund Cancelled**: Read the authoritative document status.
**Verify account Amount Due zero**: The account credit from the erroneous return has been reversed.
**Keep retained negative total separate**: The cancelled document still displays its historical minus SAR 6.00 total.
**Verify Issue Date remains blank**: No issued document is established.
**Back to Medication Return**: Return to the corrected order for normal reload readback.

21 of 21 content blocks have reviewed image alignment.

Before you begin

Use an existing Facility Admin account already authorised for return writes at the assigned Main Pharmacy. Opening a return sheet does not grant permission or save an order. This lesson changes no accounts, credentials or permissions.
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Recorded release 5d8c4629 · 2026-10-20T16:53:28.501655+00:00 · 1728 × 921
Usable stock before the return
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1. Verify Main Pharmacy: Keep the assigned training location.
2. Verify the existing Facility Admin: Use the authorised qa-facility-admi account.
3. Read usable stock eighty-three: The original synthetic Paracetamol lot has 83.00 count.
4. Match the original batch: Match KB-CLINICAL-20261018.
5. Check the original expiry: The lot expires January 1, 2029.
6. Expand Pharmacy: Use the ordinary location navigation.
7. Open Inventory Items: Start the stock check on the assigned pharmacy inventory page.
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Recorded release 5d8c4629 · 2026-10-20T16:53:46.786537+00:00 · 1728 × 921
Pharmacy navigation to Dispense
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1. Choose Dispense: Open the existing dispense-order list.
Use only the isolated synthetic exercise and its existing completed ten-unit Paracetamol sale for SYNTHETIC KB Registration DOB 3dfb 3301. The original batch is KB-CLINICAL-20261018 and the paid sale is SAR 63.00. The intended return is one fictional Damaged unit; no medicine, patient treatment or real money is involved.
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Recorded release 5d8c4629 · 2026-10-20T16:55:24.574219+00:00 · 1728 × 921
Verified completed ten-unit original
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1. Verify the same patient: Read the original order patient before proceeding.
2. Read original quantity ten: This is the completed supply quantity, not the intended return quantity.
3. Verify the medicine is Completed: Use the saved completed original.
4. Match original batch and expiry: KB-CLINICAL-20261018 expires January 1, 2029.
5. Read the existing paid amount: The original sale has SAR 63.00 paid.
6. Read original amount due zero: Do not create another payment.
7. Open Medication Return: Use the direct action on this verified completed order.
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Recorded release 5d8c4629 · 2026-10-20T16:56:07.824078+00:00 · 1728 × 921
Named synthetic return ready to create
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1. Verify the named synthetic return: The distinctive name identifies this one demonstration.
2. Verify the explicit training note: No physical medicine, patient treatment, cash refund or external payment is involved.
3. Choose Create Return once: Save the named Draft for this patient and original order.
The later Entered in Error action is optional and applies only when a return was recorded by mistake under the authorised correction process. This example deliberately stages that mistake and keeps its refund Draft and unpaid. A valid Damaged return does not require that correction; an issued document or payout needs a separate authorised workflow.
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Recorded release 5d8c4629 · 2026-10-20T17:01:15.464165+00:00 · 1728 × 921
Draft refund with separate financial amounts
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1. Match INV-116-26: Use the newly linked refund document.
2. Verify Draft: Do not treat this as an issued correction document.
3. Read account credit separately: Account Amount Due is minus SAR 6.30.
4. Read reverse base amount: The base amount is minus SAR 6.30.
5. Read rounded invoice total: Configured invoice rounding displays minus SAR 6.00.
6. Verify no issue date: The Issue Date is a dash.
7. Back to Medication Return: Return to this same saved return before any optional correction.
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Recorded release 5d8c4629 · 2026-10-20T17:02:16.095772+00:00 · 1728 × 921
Optional error-correction menu
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1. Open the completed return menu: Use the menu of the correct return.
2. Choose Mark as entered in error only for a mistake: This optional correction is not the normal next step for a valid Damaged return.
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Recorded release 5d8c4629 · 2026-10-20T17:02:27.215338+00:00 · 1728 × 921
Irreversible entered-in-error confirmation
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1. Read the irreversible-error warning: The dialog states the order was created by mistake and cannot be undone.
2. Cancel when the return is valid or uncertain: Leave a valid return unchanged.
3. Confirm the staged erroneous entry once: Only this authorised synthetic correction continues.

1. Check the usable-stock baseline and open dispense history

In the assigned Main Pharmacy, use Inventory → Items to match the synthetic Paracetamol batch and its 83 usable count. Open Pharmacy → Dispense, then choose History. Use the existing Facility Admin account; do not create another dispense or repeat the original sale.

Main Pharmacy inventory shows the synthetic Paracetamol batch KB-CLINICAL-20261018 at 83 count, Active, expiring January 1, 2029 and base price SAR 6.30. — **Recorded release 5d8c4629 · 2026-10-20T16:53:28.501655+00:00 · 1728 × 921**
Usable stock before the return
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**Verify Main Pharmacy**: Keep the assigned training location.
**Verify the existing Facility Admin**: Use the authorised qa-facility-admi account.
**Read usable stock eighty-three**: The original synthetic Paracetamol lot has 83.00 count.
**Match the original batch**: Match KB-CLINICAL-20261018.
**Check the original expiry**: The lot expires January 1, 2029.
**Expand Pharmacy**: Use the ordinary location navigation.
**Open Inventory Items**: Start the stock check on the assigned pharmacy inventory page.

The expanded Main Pharmacy menu exposes Dispense under Pharmacy. — **Recorded release 5d8c4629 · 2026-10-20T16:53:46.786537+00:00 · 1728 × 921**
Pharmacy navigation to Dispense
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**Choose Dispense**: Open the existing dispense-order list.

Dispense Orders opens on Pending; History and Filter by Identifier are available. — **Recorded release 5d8c4629 · 2026-10-20T16:53:59.430169+00:00 · 1728 × 921**
History and patient lookup
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**Choose History**: Review completed orders rather than creating a new dispense.
**Open Filter by Identifier**: Use the patient lookup to find the intended original order.

2. Find the intended patient and original completed order

Open Filter by Identifier and use Patient Name to search for SYNTHETIC KB Registration DOB 3dfb 3301. Select the matching result. Two completed orders appear: choose View Order for 03:40 PM on October 20, 2026. The 04:40 PM partial HYMOX order is different. Verify the opened order has Paracetamol ten, batch KB-CLINICAL-20261018, Completed, SAR 63.00 paid and zero amount due.

History patient lookup is open in Patient Name search mode with an empty search field. — **Recorded release 5d8c4629 · 2026-10-20T16:54:25.033563+00:00 · 1728 × 921**
Patient Name lookup
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**Use Patient Name search**: Verify the lookup search mode.
**Enter the fictional patient name**: Search for SYNTHETIC KB Registration DOB 3dfb 3301.

The typed synthetic name returns one matching SYNTHETIC KB Registration DOB 3dfb 3301 patient. — **Recorded release 5d8c4629 · 2026-10-20T16:54:45.810959+00:00 · 1728 × 921**
One matching synthetic patient
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**Verify the search text**: Keep the exact synthetic patient name.
**Select the matching result**: Choose SYNTHETIC KB Registration DOB 3dfb 3301.

The selected patient has separate Completed orders at 04:40 PM and 03:40 PM, each with View Order. — **Recorded release 5d8c4629 · 2026-10-20T16:55:03.860368+00:00 · 1728 × 921**
Two completed orders with different times
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**Match the 03:40 PM original order**: Choose the October 20 Paracetamol sale.
**Open View Order for 03:40 PM**: Verify its medicine, quantity and paid state before a return.
**Keep the 04:40 PM order separate**: The later partial HYMOX order is a different source.

The original Paracetamol order shows Completed, quantity ten, the original batch, Fully Paid SAR 63.00 and zero amount due; Medication Return is available. — **Recorded release 5d8c4629 · 2026-10-20T16:55:24.574219+00:00 · 1728 × 921**
Verified completed ten-unit original
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**Verify the same patient**: Read the original order patient before proceeding.
**Read original quantity ten**: This is the completed supply quantity, not the intended return quantity.
**Verify the medicine is Completed**: Use the saved completed original.
**Match original batch and expiry**: KB-CLINICAL-20261018 expires January 1, 2029.
**Read the existing paid amount**: The original sale has SAR 63.00 paid.
**Read original amount due zero**: Do not create another payment.
**Open Medication Return**: Use the direct action on this verified completed order.

3. Create one clearly named synthetic Draft return

From that verified Completed order, choose Medication Return. Check the patient in the sheet. Enter the distinctive training name “SYNTHETIC KB — Damaged return and correction — 5d8c-20261020” and a note identifying one fictional Damaged Paracetamol unit, no physical medicine or cash movement, and the separately staged erroneous-entry correction. Choose Create Return once. Wait for the saved Draft with no items. Opening the sheet alone is not Draft creation. Use the readable patient subtitle beneath the title to check identity; the Patient and Return To fields below overlap in this layout.

Create Medication Return opens a side sheet for the verified patient with Name, optional Note and Create Return; fields are unsaved. — **Recorded release 5d8c4629 · 2026-10-20T16:55:49.362742+00:00 · 1728 × 921**
Unsaved return sheet
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**Verify the prefilled patient**: The sheet belongs to the verified synthetic patient.
**Set a distinctive Name**: Use a recognisable synthetic return name.
**Add the software-only Note**: Record the one-unit Damaged intention and optional staged correction.
**Locate Create Return**: Opening the sheet alone has not saved a Draft.

The return sheet has a distinctive synthetic Damaged-return name and a note excluding physical medicine, treatment and cash movement. — **Recorded release 5d8c4629 · 2026-10-20T16:56:07.824078+00:00 · 1728 × 921**
Named synthetic return ready to create
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**Verify the named synthetic return**: The distinctive name identifies this one demonstration.
**Verify the explicit training note**: No physical medicine, patient treatment, cash refund or external payment is involved.
**Choose Create Return once**: Save the named Draft for this patient and original order.

The named return is saved Draft with no saved items, disabled approval and Load from order available. — **Recorded release 5d8c4629 · 2026-10-20T16:56:22.545297+00:00 · 1728 × 921**
Saved empty Draft return
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**Verify saved Draft**: The parent exists but has not received an item.
**Verify no saved items yet**: The empty saved table is separate from the editor.
**Choose Load from order**: Load the one original dispense item.

4. Load the original item and reduce ten to one before saving

Choose Load from order (1 Items). In Select Items to Add, match the original Paracetamol row, complete batch and expiry. Check that one row, then choose Done. The lower editor copies the original quantity ten while the upper saved-items area remains empty. Change Quantity to one and verify it before Save. The closed batch label is shortened; confirm its full identity in the chooser and later saved row. Loading ten does not establish a cumulative return allowance.

Select Items to Add lists the original Paracetamol lot KB-CLINICAL-20261018 and original quantity ten, initially unchecked. — **Recorded release 5d8c4629 · 2026-10-20T16:56:35.994628+00:00 · 1728 × 921**
Original item and full batch
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**Select the original item row**: Tick the Paracetamol row, not a different batch.
**Read original quantity ten**: Loading copies the original quantity into the editor.
**Read the complete batch and expiry**: The full KB-CLINICAL-20261018 label is readable in this chooser.

The one source item is checked and Done is enabled. — **Recorded release 5d8c4629 · 2026-10-20T16:56:43.222038+00:00 · 1728 × 921**
One selected item ready for Done
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**Verify the one selected source row**: Only this original item is selected.
**Choose Done**: Copy the selection into the unsaved return editor.

The lower unsaved editor contains copied quantity ten while the upper saved-items area remains empty. — **Recorded release 5d8c4629 · 2026-10-20T16:57:07.003715+00:00 · 1728 × 921**
Original ten copied into an unsaved editor
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**Review the copied quantity ten**: Change this unsaved original quantity to the intended return amount.
**Keep saved items separate**: No return item is saved until Save succeeds.

The unsaved original-lot row has Quantity one and Save available. — **Recorded release 5d8c4629 · 2026-10-20T16:57:14.429457+00:00 · 1728 × 921**
One return unit ready to save
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**Verify return quantity one**: The fictional Damaged return is exactly one unit.
**Verify the original stock lot**: The closed label is shortened; the source chooser and saved table show the full batch.
**Choose Save once**: Save this one return line; condition is selected later during receipt.

5. Save the one-unit line and approve the return

Choose Save once for the one-unit editor. Verify the saved table shows quantity 1.00, In Progress and the initial Normal label; the parent remains Draft. Damaged has not yet been recorded. Choose Mark as Approved once. The parent becomes Pending and the saved item remains In Progress. Verify the one intended row is selected for receiving.

The saved row is quantity one, In Progress and Normal; parent remains Draft and approval is enabled. — **Recorded release 5d8c4629 · 2026-10-20T16:57:28.935276+00:00 · 1728 × 921**
Saved line before approval
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**Verify saved quantity one**: The saved return line is 1.00.
**Read In Progress**: The item has not been received yet.
**Read the initial Normal label**: This initial label must not be mistaken for the later Damaged receipt.
**Verify the parent is Draft**: Saving the line has not approved the return.
**Choose Mark as Approved**: Advance the prepared return once.

Parent is Pending and the selected one-unit row remains In Progress and Normal; Receive and Update Stock is enabled. — **Recorded release 5d8c4629 · 2026-10-20T16:58:18.146680+00:00 · 1728 × 921**
Pending return ready to receive
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**Verify Pending parent**: Approval is separate from receipt.
**Verify the saved row is selected**: Receive only the intended one-unit row.
**Verify quantity one**: Keep the saved amount unchanged.
**Verify the item is still In Progress**: Receipt has not yet been applied.
**Review the Normal starting condition**: Choose Damaged explicitly in the receipt dialog.
**Open Receive & Update Stock**: Review the receiving status and condition before confirming.

6. Select Completed and Damaged explicitly, then receive once

Open Receive & Update Stock. The dialog defaults to Completed and Normal. For this one fictional damaged unit, choose Damaged and verify both Completed and Damaged before confirming. Check that the dialog applies to one selected item. Cancel is available if the item or scope is wrong. Confirm once. Do not accept the Normal default for this exercise.

Receive and Update Stock applies to one item, with Completed and Normal selected by default and Damaged available. — **Recorded release 5d8c4629 · 2026-10-20T16:58:30.634185+00:00 · 1728 × 921**
Receipt defaults before changing condition
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**Review Completed receiving status**: Keep Completed for this actual receipt.
**Review the default Normal condition**: Do not accept the default for this Damaged example.
**Choose Damaged**: Explicitly set the correct condition before submission.

7. Verify the Damaged receipt and unchanged usable stock

The saved line now shows quantity one, Completed and Damaged, while its parent remains Pending. Receive & Update Stock is disabled. Do not receive the same item again or try to change its completed condition. Open Inventory → Items and match the same Paracetamol batch: usable stock remains 83. The Damaged unit is recorded without becoming a new usable unit.

The saved one-unit row is Completed and Damaged, while the parent remains Pending and receiving is disabled. — **Recorded release 5d8c4629 · 2026-10-20T16:59:03.207742+00:00 · 1728 × 921**
Saved Damaged receipt with Pending parent
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**Read parent Pending**: Receiving an item has not completed the parent order.
**Verify received quantity one**: The saved quantity remains 1.00.
**Read child Completed**: This item receipt is saved.
**Read Damaged**: The saved condition is Damaged, not Normal.
**Recognise Receive is disabled**: Do not receive the completed item again.

The return retains a Completed Damaged unit and the expanded sidebar exposes Inventory Items. — **Recorded release 5d8c4629 · 2026-10-20T16:59:42.330962+00:00 · 1728 × 921**
Inventory navigation after receipt
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**Open Inventory Items**: Inspect usable stock for the original product and batch.

8. Complete the parent after reviewing its finalized line

Return to the same medication return through normal browser Back navigation. Verify Pending parent and the saved Completed/Damaged one-unit line. Choose Mark as Completed once. The parent becomes Completed, the child remains Completed/Damaged and View Invoice appears. Parent completion and item receipt are separate actions.

Parent remains Pending with the Completed Damaged line and Mark as Completed enabled. — **Recorded release 5d8c4629 · 2026-10-20T17:00:32.939466+00:00 · 1728 × 921**
Parent completion after finalized line
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**Verify parent still Pending**: The one item is finalized, but the order is not.
**Verify child Completed**: Do not repeat receipt.
**Verify Damaged retained**: Completing the parent does not make this a Normal unit.
**Choose Mark as Completed once**: Complete the parent after reviewing the finalized line.

Parent is Completed, the one-unit line remains Completed and Damaged, and View Invoice is available. — **Recorded release 5d8c4629 · 2026-10-20T17:00:47.967149+00:00 · 1728 × 921**
Completed return with linked invoice
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**Verify parent Completed**: The return order has completed.
**Verify quantity one retained**: This is the same received line.
**Verify child Completed**: The item receipt stays completed.
**Verify Damaged retained**: Condition remains separate from parent completion.
**Open View Invoice**: Inspect the generated Draft refund without issuing it.

9. Review the linked Draft refund and return to the order

Choose View Invoice. Match INV-116-26, Draft status and the blank Issue Date. The one-unit reverse charge has base minus SAR 6.30; configured invoice rounding displays total minus SAR 6.00. The account Amount Due is separately minus SAR 6.30. None of these negative values records a cash payout. Leave Issue Invoice, editing, printing and payment actions unused. Choose Back to Medication Return to return to the same order.

INV-116-26 is Draft with blank Issue Date; base amount is minus SAR 6.30, rounded total minus SAR 6.00 and account Amount Due minus SAR 6.30. — **Recorded release 5d8c4629 · 2026-10-20T17:01:15.464165+00:00 · 1728 × 921**
Draft refund with separate financial amounts
Capture details
Genuine current-version software exercise with the existing authorised Facility Admin. No physical medicine, clinical care, cash refund or external exchange is involved.
Image SHA-256 `3a917ac30ac880b3921c1264910b829321c6c1d60e644c72bc1b6ece833256a5`
**Match INV-116-26**: Use the newly linked refund document.
**Verify Draft**: Do not treat this as an issued correction document.
**Read account credit separately**: Account Amount Due is minus SAR 6.30.
**Read reverse base amount**: The base amount is minus SAR 6.30.
**Read rounded invoice total**: Configured invoice rounding displays minus SAR 6.00.
**Verify no issue date**: The Issue Date is a dash.
**Back to Medication Return**: Return to this same saved return before any optional correction.

10. Optional: correct an entry made in error while its refund is Draft

Stop here for a valid Damaged return. Only for an authorised erroneous-entry correction, verify the exact return and its still-Draft, unpaid refund. In this staged synthetic example, open the completed return menu and choose Mark as entered in error. Read the confirmation: the order was created by mistake and the action cannot be undone. Cancel if the return is valid or you are unsure. Confirm once only for the intended erroneous entry. Damaged condition alone is not a reason to invalidate a correct return.

The completed return menu exposes Mark as entered in error for an optional correction. — **Recorded release 5d8c4629 · 2026-10-20T17:02:16.095772+00:00 · 1728 × 921**
Optional error-correction menu
Capture details
Genuine current-version software exercise with the existing authorised Facility Admin. No physical medicine, clinical care, cash refund or external exchange is involved.
Image SHA-256 `382e15b96a6b6748513b7ae289bca0f567cb4924bd1747ef22ab4c0c8cbb5dbd`
**Open the completed return menu**: Use the menu of the correct return.
**Choose Mark as entered in error only for a mistake**: This optional correction is not the normal next step for a valid Damaged return.

Mark As Entered In Error warns that the order was created by mistake and the action cannot be undone; Cancel and Confirm are available. — **Recorded release 5d8c4629 · 2026-10-20T17:02:27.215338+00:00 · 1728 × 921**
Irreversible entered-in-error confirmation
Capture details
Genuine current-version software exercise with the existing authorised Facility Admin. No physical medicine, clinical care, cash refund or external exchange is involved.
Image SHA-256 `1ae11ee675dac77c4ccace7f552ec38ff6effc39b55e3e35a4806df255b13756`
**Read the irreversible-error warning**: The dialog states the order was created by mistake and cannot be undone.
**Cancel when the return is valid or uncertain**: Leave a valid return unchanged.
**Confirm the staged erroneous entry once**: Only this authorised synthetic correction continues.

11. Verify the retained error record and cancelled refund

The return parent and its one-unit child now both show Entered in Error; the Damaged condition remains visible. Choose View Invoice again. The same INV-116-26 is Cancelled, its Issue Date is still blank and account Amount Due is SAR 0.00. The cancelled document retains its historical negative line and rounded minus SAR 6.00 total; those values are not a new payment or active account credit. Read the status and account rather than the navigation toast. Choose Back to Medication Return.

12. Reload, recheck stock and confirm the original sale is intact

Reload the corrected return normally and wait for the settled page. Confirm the same parent and child remain Entered in Error, quantity one, with Damaged retained. Open Inventory → Items and check the original batch still has 83 usable count. Reopen the original 03:40 PM order through Dispense → History and the same patient filter. It remains Completed for ten Paracetamol units, with the same batch, SAR 63.00 paid and zero amount due. No replacement payment or return retry is needed.

After normal reload the same return and child remain Entered in Error, quantity one and Damaged; Inventory Items is visible. — **Recorded release 5d8c4629 · 2026-10-20T17:04:32.715843+00:00 · 1728 × 921**
Correction retained after reload
Capture details
Genuine current-version software exercise with the existing authorised Facility Admin. No physical medicine, clinical care, cash refund or external exchange is involved.
Image SHA-256 `75b3a5e6b20189c554773b7f3c2853196d36a80a44b6b0ca6ca3ba909b2526d1`
**Verify parent after reload**: Entered in Error persists after normal reload.
**Verify child after reload**: The same child remains Entered in Error.
**Verify Damaged history retained**: The correction keeps the original condition visible.
**Open Inventory Items for final readback**: Recheck the same usable stock after correction.

The original Paracetamol sale remains Completed for ten units of the same batch, with SAR 63.00 paid and zero amount due. — **Recorded release 5d8c4629 · 2026-10-20T17:05:28.853306+00:00 · 1728 × 921**
Original sale retained after correction
Capture details
Genuine current-version software exercise with the existing authorised Facility Admin. No physical medicine, clinical care, cash refund or external exchange is involved.
Image SHA-256 `325fc56e717337fa994ca760b0b37713a3ef8ca9d1be1fc2d124d4fcb69431f7`
**Verify original order Completed**: The original sale has not been cancelled by the return correction.
**Verify original quantity ten**: The original supply quantity remains ten.
**Verify original medicine Completed**: The original saved dispense remains completed.
**Verify the same paid sixty-three**: The original SAR 63.00 cash summary remains.
**Verify original amount due zero**: No replacement payment is required.
**Verify the original batch and expiry**: The original order still shows KB-CLINICAL-20261018 and January 1, 2029.

Keep receipt, usable stock and financial credit separate

Completed/Damaged records the receipt outcome; it does not make that unit available for another supply. This example keeps usable stock at 83 after receipt, parent completion and the optional correction. It demonstrates no quarantine location or separate damaged-stock bucket.

Parent completion generates a Draft refund under the existing financial workflow even though the item is Damaged. That is separate from stock eligibility and from any refund approval or payout policy. The reverse base amount is minus SAR 6.30, the displayed rounded invoice total is minus SAR 6.00 and the account credit before correction is minus SAR 6.30. This lesson makes no new clinical, return-eligibility or refund-policy decision.

Use correction for a mistake, not for every Damaged return

A valid Damaged return can remain Completed/Damaged. Entered in Error is a separate authorised correction when the entry should not have been recorded. In this deliberately staged example, correction retains the one-unit Damaged history, cancels the linked Draft refund and removes that erroneous account credit. The original completed sale and its existing payments remain intact. This does not demonstrate correction of an issued document, a paid refund, mixed Normal/Damaged items or a Damaged-only zero-stock fixture.

Reuse the shared workflows in their recorded versions

The shared lessons below cover Normal return controls, the ordinary Pharmacist write-permission boundary and the original self-pay payment/completion workflow. They retain their own older source versions and do not imply that those versions contain this Damaged-stock correction. Use the current lesson for the Damaged receipt and Draft correction, rather than repeating those complete workflows.

Troubleshooting

The saved item is still Normal before receipt

The initial saved return line is In Progress/Normal. Open the receipt dialog and explicitly select Damaged before confirming Completed. After the completed receipt, review its saved condition; do not try to reclassify that completed row. If the entry itself is wrong, use the authorised correction process for its exact financial state rather than repeating receipt.

The refund is Cancelled but its negative total is still displayed

A cancelled document retains historical line amounts. Check Cancelled status, blank Issue Date and the account Amount Due of zero. The visible Invoice Created navigation notice is not evidence of another invoice or payment. Return to the error-marked order and verify stock and the original sale; do not repeat a payment or issue the cancelled Draft.

Source evidence

Every citation uses this exact committed version. The private source repository requires access.

repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/MedicationDispenseHistory.tsx:190 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/MedicationReturnSheet.tsx:100 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/MedicationReturnShow.tsx:248 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/components/AddMedicationReturnItemForm.tsx:166 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/components/MedicationReturnItemsTable.tsx:81 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/billing/invoice/InvoiceShow.tsx:295 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/api/viewsets/inventory/delivery_order.py:116 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/api/viewsets/inventory/supply_delivery.py:130 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/resources/inventory/inventory_item/sync_inventory_item.py:47 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/resources/charge_item/apply_charge_item_definition.py:13 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/resources/invoice/sync_items.py:47 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/emr/resources/inventory/supply_delivery/spec.py:37 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-core/mansoq/security/authorization/supply_delivery.py:27 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/DispenseOrderView.tsx:242 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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repositories/platform/mansoq-web/src/pages/Facility/services/pharmacy/components/DispenseOrderViewFooter.tsx:92 · 5d8c4629e5ccc09618b68f370bc8b304789e8318
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